Andrew Wells

Mar 2009 - Present

Support Desk Analyst

Republic Services, Inc., Full-Time

• Up to 70 support calls daily / 75% First Call Resolution
• Contributed 80+ articles to our internal knowledge base in June
• Kronos time clock initial configuration, maintenance, and troubleshooting
• AS/400 jet printers & OutQs initial configuration, maintenance, and troubleshooting
• Base understanding of virtually all of Republic's IT systems
• Clear understanding of Corporate IT standards and why they are in place

Expert, 5 years

PHP & MySQL

• Experienced in advanced programming techniques, including OOP and MVC
• Enjoys working with large database websites with complex query needs
• Ability to rapidly build complex DB sites with Codeigniter
• Ability to code a web template into a Wordpress theme in about 1-3 working days
• Experienced with several APIs and external data sources:
  NDFD, MaxMind, Wunderground, TAAR, Akismet

Advanced, 5 years

XHTML, CSS, & Javascript

• Prefer hand coding in text editors over WYSIWYG editors
• Experienced with mixing HTML directly with PHP and with several template systems
• Favor table-less CSS layout techniques
• Most experience in quick AJAX callbacks using jQuery that does not need a page reload
• Familiar with passing JSON between a Javascript frontend and a PHP backend

Intermediate

C++, C#, Java, & VB

• Excelled in all desktop programming education courses
• Completed online catalog in Java using Servlets & MySQL for the database backend
• Familiar with both native and Microsoft C++ libraries